RETURNS & EXCHANGES
Return & Refund Policy
Our return policy is valid for 15 days from the date of purchase. If more than 15 days have passed, we are unable to offer a refund or exchange.
Return Eligibility
To qualify for a return, the product must be unused, in its original condition, and returned in the original packaging.
Non-Returnable Items
Gift cards
Refund Process
Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within several business days.
Delayed or Missing Refunds
If you haven’t received your refund, please follow these steps:
Check your bank account.
Contact your credit card company, as it may take time for the refund to be processed.
Contact your bank, as processing times may vary.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Return Shipping
You are responsible for return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
Replacement Shipping Times
The delivery time for replacement items may vary based on your location.
Shipping Recommendations
We recommend using a trackable shipping service or purchasing shipping insurance for your return. Without tracking information, we cannot guarantee receipt of your returned item.
Return Address
Please send all returns to:
USA FLORAIXUS BIOLOGY GROUP LIMITED
CO 80202, 1312 17TH ST NUM 692
Denver, Colorado, 80202
United States
Our return policy is valid for 15 days from the date of purchase. If more than 15 days have passed, we are unable to offer a refund or exchange.
Return Eligibility
To qualify for a return, the product must be unused, in its original condition, and returned in the original packaging.
Non-Returnable Items
Gift cards
Refund Process
Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within several business days.
Delayed or Missing Refunds
If you haven’t received your refund, please follow these steps:
Check your bank account.
Contact your credit card company, as it may take time for the refund to be processed.
Contact your bank, as processing times may vary.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Return Shipping
You are responsible for return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
Replacement Shipping Times
The delivery time for replacement items may vary based on your location.
Shipping Recommendations
We recommend using a trackable shipping service or purchasing shipping insurance for your return. Without tracking information, we cannot guarantee receipt of your returned item.
Return Address
Please send all returns to:
USA FLORAIXUS BIOLOGY GROUP LIMITED
CO 80202, 1312 17TH ST NUM 692
Denver, Colorado, 80202
United States